NICE Ltd. (NICE)

業務介紹

NICE有限公司及其子公司在全球范围内提供基于人工智能的数字业务解决方案的云平台。它提供CXone，一种云原生开放平台，支持从小型单一站点到分布式远程代理和企业的联系中心；Enlighten，一种用于CX的人工智能引擎，发现自助服务的自动化机会；数字入口解决方案，使组织能够满足消费者的需求；以及旅程编排解决方案，赋予组织连接和路由客户以处理客户的请求，并使用实时的基于人工智能的路由将它们连接起来。该公司还提供智能自助服务解决方案，使组织能够基于数据构建智能自动对话；准备好的代理解决方案和工具，使联系中心代理能够实时指导和警示他们，以便他们能够提供解决方案；完整的性能解决方案，帮助组织记录结构化和非结构化的客户互动和交易数据；以及NICE Evidencentral，一种数字证据管理平台，用于公共安全紧急通信、执法和刑事司法机构的帮助。此外，它还提供X-Sight，这是一个开放和灵活的金融犯罪和合规性人工智能云平台；Xceed，一个为中小型组织提供全面的反洗钱和欺诈预防的云平台；数据智能解决方案，使组织能够将原始数据转化为全面的可操作情报，以预防和检测金融犯罪；实时检测和预防金融犯罪的人工智能和分析技术；帮助组织遵守资本市场合规和反洗钱合规法规的反洗钱和欺诈预防解决方案；智能调查解决方案；以及提供组织定制和自主开发能力的自助服务解决方案。该公司以前被称为NICE-Systems有限公司，并于2016年6月更名为NICE有限公司。NICE有限公司成立于1986年，总部位于以色列拉阿纳纳。

NICE Ltd., together with its subsidiaries, provides cloud platforms for AI-driven digital business solutions worldwide. It offers CXone, a cloud native open platform that supports contact centers ranging from small single sites to distributed remote agents and enterprises; Enlighten, an AI engine for CX that discovers automation opportunities for self-service; digital-entry points solutions that enable organizations to address consumers' needs; and journey orchestration solutions that empower organizations to connect and route customers to deal with the customer's request, and connecting them using real time AI-based routing. The company also provides smart self service solutions that empower organizations to build intelligent automated conversations based on data; and prepared agent solutions and tools enable contact center agents to guide and alert them in real time so they can provide resolutions; complete performance solutions that help organizations to record structured and unstructured customer interaction and transaction data; and NICE Evidencentral, an digital evidence management platform for public safety emergency communications, law enforcement, and criminal justice helps agencies. In addition, it offers X-Sight, is an open and flexible AI-cloud platform for financial crime and compliance; Xceed, a cloud platform for comprehensive AML and fraud prevention for small and mid-sized organizations; data intelligence solutions that enable organizations to turn raw data into comprehensive actionable intelligence to prevent and detect financial crimes; AI and analytics technologies to detect and prevent financial crimes in real-time; money laundering and fraud prevention solutions that help organizations adhere to capital markets compliance and anti-money laundering compliance regulations; intelligent investigations solutions; and self-service solutions that provide organizations with customization and self-development capabilities. The company was formerly known as NICE-Systems Ltd. and changed its name to NICE Ltd. in June 2016. NICE Ltd. was founded in 1986 and is based in Ra'anana, Israel.

公司網址

https://www.nice.com