Salesforce, Inc. (CRM)

業務介紹

Salesforce, Inc. 提供客戶關係管理技術，將公司和客戶連接在一起，遍及全球。其 Customer 360 平台使客戶能夠共同努力，為客戶提供連接體驗。該公司的服務包括銷售，用於存儲數據，監控潛在客戶和進展，預測機會，通過分析和關係智能獲取洞察，以及提供報價、合同和發票；以及服務，使公司能夠以規模化的方式提供可信賴且高度個性化的客戶服務和支持。其服務還包括靈活的平台，使各種規模、地點和行業的公司能夠使用拖放工具建立業務應用程序，使其與客戶更加接近；在線學習平台，允許任何人學習 Salesforce 技能；以及 Slack，一個協作系統。此外，該公司的服務還包括營銷服務，使公司能夠計劃、個性化和優化一對一的客戶營銷旅程；以及商業服務，使品牌能夠統一移動、網絡、社交和商店的客戶體驗。此外，其服務還包括 Tableau，一個全面的分析解決方案，適用於各種企業用例；以及 MuleSoft，一個集成解決方案，允許客戶解鎖企業內的數據。該公司為金融服務、醫療保健和生命科學、製造業和其他行業的客戶提供服務。它還提供專業服務；以及面對面和在線課程，以認證其客戶和合作夥伴在架構、管理、部署和開發其服務方案方面的能力。該公司通過直接銷售以及諮詢公司、系統集成商和其他合作夥伴提供服務。Salesforce, Inc. 成立於1999年，總部位於加利福尼亞州舊金山。

Salesforce, Inc. provides customer relationship management technology that brings companies and customers together worldwide. Its Customer 360 platform empowers its customers to work together to deliver connected experiences for their customers. The company's service offerings include Sales to store data, monitor leads and progress, forecast opportunities, gain insights through analytics and relationship intelligence, and deliver quotes, contracts, and invoices; and Service that enables companies to deliver trusted and highly personalized customer service and support at scale. Its service offerings also comprise flexible platform that enables companies of various sizes, locations, and industries to build business apps to bring them closer to their customers with drag-and-drop tools; online learning platform that allows anyone to learn in-demand Salesforce skills; and Slack, a system of engagement. In addition, the company's service offerings include Marketing offering that enables companies to plan, personalize, and optimize one-to-one customer marketing journeys; and Commerce offering, which empowers brands to unify the customer experience across mobile, web, social, and store commerce points. Further, its service offerings comprise Tableau, an end-to-end analytics solution serving various enterprise use cases; and MuleSoft, an integration offering that allows its customers to unlock data across their enterprise. The company provides its service offering for customers in financial services, healthcare and life sciences, manufacturing, and other industries. It also offers professional services; and in-person and online courses to certify its customers and partners on architecting, administering, deploying, and developing its service offerings. The company provides its services through direct sales; and consulting firms, systems integrators, and other partners. Salesforce, Inc. was incorporated in 1999 and is headquartered in San Francisco, California.

公司網址

https://www.salesforce.com